FAQ

What can I clean with the ClearCare Ultrasonic Retainer Cleaner?

ClearCare is designed for common removable dental appliances such as retainers, clear aligners, and night guards. Always confirm that ultrasonic cleaning is appropriate for your specific appliance by following your dentist, orthodontist, or appliance manufacturer’s care instructions.

How does the ClearCare cleaner work?

The cleaner uses 42–45 kHz ultrasonic action in a 230 mL stainless-steel tank. Choose a 5, 8, or 10-minute cycle using the digital controls, then rinse your appliance after the cycle according to its care instructions.

Does the UV feature sterilize my appliance?

No. We do not market the UV feature as medical sterilization or treatment. Use ClearCare as a cleaning device and continue following the care guidance provided for your appliance.

Do I need cleaning tablets every time?

No. The ultrasonic cleaner can be used as part of a simple water-based routine. ClearCare cleaning tablets are an optional additional cleaning step and should be used according to the tablet package directions and your appliance-care guidance.

What is included with ClearCare Complete Care?

Complete Care includes the ClearCare Ultrasonic Retainer Cleaner, 12 cleaning tablets, and a travel case. It is priced as a bundle so you can build the core ClearCare routine in one purchase.

Do you offer a money-back guarantee?

Yes. ClearCare purchases are backed by a 30-day money-back guarantee. Contact us within 30 days of delivery before sending anything back. Eligible returns are handled according to our Return & Refund Policy. Consumable cleaning tablets must be unopened to qualify under the satisfaction guarantee unless they arrived damaged or defective.

Where do you ship?

We currently ship within the United States. Shipping is free on U.S. orders with no minimum purchase required. For current processing and delivery information, see our Shipping Policy.

Will I receive tracking?

Yes. Tracking is emailed once your order ships. Tracking information can take a short time to begin updating after a shipping label is created.

What if my item arrives damaged, defective, incorrect, or incomplete?

Contact us promptly at support@battistahomeco.com with your order number and clear photos or a short video. Please keep the product and packaging while the issue is reviewed. Full details are in our Return & Refund Policy.

How do I contact Battista Home Co.?

Email support@battistahomeco.com. Include your order number if your question is about an existing purchase.