Return & Refund Policy

30-Day Money-Back Guarantee

ClearCare purchases are backed by a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us at support@battistahomeco.com within 30 days of delivery and include your order number. We will provide the applicable return instructions before anything is sent back.

Refunds under the guarantee are issued to the original payment method after the eligible returned item is received and reviewed. Products should be returned with the components and accessories that were included with the order. Consumable cleaning tablets must be unopened to qualify under the satisfaction guarantee unless they arrived damaged or defective. Do not mail a product to the address shown on a shipping label unless we specifically instruct you to do so.

Return shipping for a satisfaction-guarantee return may be the customer’s responsibility. If the item arrived damaged, defective, incorrect, or incomplete, follow the order-issue process below instead.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you receive the wrong item, or if something is missing from your order, contact us promptly at support@battistahomeco.com. Qualifying order issues can be reviewed for a replacement or refund.

Claims require verification and must meet the applicable eligibility window. A resolution is not automatic until the issue is reviewed.

Damaged or defective items

Contact us as soon as possible and no later than 30 days after delivery. Include your order number and clear photos or a short video showing the product and the problem. Packaging-only damage does not qualify if the product itself is intact and functioning.

Incorrect or missing items

Send your order number plus clear photos of what you received, the original packaging, and the shipping label when available. We will review the issue for a qualifying replacement or refund.

Delivery problems

If tracking shows a shipment as delivered but you did not receive it, carrier or postal documentation may be required. If tracking is stalled or a shipment is otherwise missing, contact us so we can review its status and available resolution.

Cancellations

If you need to cancel, contact us immediately. A qualifying order can generally be refunded if cancellation is completed before it has entered processing or shipped. Once processing or shipment has begun, cancellation may no longer be available.

Warranty

The 30-day money-back guarantee is separate from any product warranty. We do not advertise a separate blanket product warranty for the current catalog. Qualifying defects, damage, fulfillment errors, and guarantee requests are handled through the processes above.

Nothing in this policy limits rights available to you under applicable law.