Refund policy

Return & Refund Policy

At Battista Home Co., we want every order to arrive correctly and in good condition. If there is a problem with your order, please contact us at support@battistahomeco.com so we can review the issue and determine the appropriate resolution.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, contact us as soon as possible and no later than 30 days after delivery.

Please include:

Your order number
A description of the issue
Clear photos or video showing the problem when applicable

After reviewing the claim, we may offer a replacement, refund, partial refund, or another appropriate resolution depending on the circumstances.

Do not discard damaged products or packaging until your claim has been reviewed, as additional documentation may be required.

Change-of-Mind Returns

Battista Home Co. does not offer a blanket change-of-mind return program.

Because many of our products involve specific dimensions, fittings, configurations, or compatibility requirements, customers are responsible for reviewing product descriptions, measurements, photos, and compatibility information before ordering.

If you are unsure whether a product will work with your setup, contact us before purchasing.

Returns

Do not send a product back without contacting us first.

If a return is authorized, we will provide instructions regarding where and how the item should be returned. Products returned without prior authorization may not be accepted.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet entered processing or fulfillment. Once an order has been processed, shipped, or submitted to our fulfillment partner, cancellation may no longer be possible.

Refund Processing

Approved refunds are issued to the original payment method.

Your financial institution may require additional processing time before the refund appears on your account.

Original shipping charges, if any, may not be refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.

Product Compatibility

Customers are responsible for reviewing compatibility information before purchase.

Plumbing fixtures, faucets, shower connections, drain sizes, and other installations vary between homes and manufacturers. Product measurements and compatibility guidance are provided to help customers make an informed purchase.

Product Warranty

Unless a specific product page expressly states otherwise, Battista Home Co. does not provide a separate blanket product warranty beyond the remedies described in this policy and any rights available under applicable law.